Careers
The following is a list of current positions open at Hyphen Solutions. For further inquiries regarding
opportunities please click below or contact our Human Resources department via e-mail at
jobopenings@hyphensolutions.com.
Or visit careerbuilder.com for more information about these positions.
PRODUCT MANAGER
General Description:
Investigate, define, document, and create Design Specifications for all of our products and enhancements. This position is also responsible for third level support involving customer issues.
Supervisor Responsibilities:
None anticipated at this level.
Essential Duties:
- Receive enhancement requests and work with customers as well as internal personnel to define them in terms of our products.
- Prepare Scope Documents including estimates of the level of effort required to implement enhancements.
- Prepare Design Specifications for customer and internal approval from which programmers can write code.
- Work with QA Analysts during internal testing of enhancements.
- Provide Sales Support as needed including demonstrations and sales calls.
- Provide third level support for customer care as required for more difficult support issues.
- Assist in the prioritization process for enhancements and product road map.
- Make significant contributions to the success of projects by applying demonstrated knowledge.
Develop and maintain communications in a cooperative and professional manner with customers, team members and manager by:
- Communicating openly, honestly and constructively
- Treating all employees and customers with dignity, respect and courtesy
- Taking responsibility to resolve concerns and problems (i.e., communication, trust and respect) within the team, department, and with customers
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty as described above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor or Associate Degree
- Excellent verbal and written communication skills
- Experience with business applications (4 years) is essential; construction industry experience helpful but not necessary
- Broad understanding of web development and relational databases; experience with MS SQL Server preferred, but other relational database experience can be substituted
- Experience with tools used to generate prototypes or mockups
- Quick learner, self-starter requiring minimal management
- Ability to work well in team-oriented environment
- Adapts well to dynamic environments
- Ability to handle multiple tasks and adapt to a fast paced changing environment
- May require minimal travel