Order Management

Alerts

Alerts

Failed PO notification (email/fax) An order is submitted to the vendor and the fax or email fails (e-destination).

The alert is triggered by a batch job that runs hourly to look for faxes and emails that were undeliverable.

To clear the alert:  retransmit the order, or complete the order.

Cancelled order Order originally submitted to SupplyPro can be cancelled.

The alert is triggered by an order that was canceled from the Order Detail page.

The alert is cleared when the SupplyPro user clicks the Accept Change or  the Decline Change button from Change Request Detail page in SupplyPro.

Change vendor on an in progress task This feature is available only to those with this module turned on.  This module allows a change to a vendor on a TBD task that is in progress. This generates an alert to the original SupplyPro user that the order has been cancelled.

The alert is triggered in BuildPro when the user changes the vendor on the Job Task page.

The original vendor receives a cancellation of the original PO. This is treated like a cancellation in SupplyPro. The alert is cleared when the Accept Change button or the Decline Change button is clicked on the Change Request Detail page in SupplyPro.

Unread PO note Upon accepting the order from BuildPro, the SupplyPro user can input notes. These notes are sent back to BuildPro as an alert.

The alert is triggered in SupplyPro when notes are entered on the Order Detail page.  The alert is triggered in BuildPro when the SupplyPro user enters notes on the Order Detail page.

The alerts are cleared in BuildPro when the Mark Notes as Read button is clicked, or by completing the order. In SupplyPro the alert is cleared when the Mark Notes as Read button is clicked from the Order Detail page.

Note sent without changing order status This is part of BuildPro 5.0 functionality that allows notes to be sent back and forth between BuildPro and SupplyPro.

The alert is triggered by a note sent to either BuildPro or SupplyPro from the Order Detail page.

You clear the alert when you click the Mark Notes as Read button on the Order Detail page (Notes tab). Also, the alert is cleared when the order is completed.
 

PO completed (shipped) by supplier, but not received complete by BuildPro If the order is completed in SupplyPro and not completed in BuildPro, an alert is created in BuildPro.

The alert is triggered on the SupplyPro user interface when the order is marked as "shipped". If the order is already "received complete" by the CM, no alert is generated.

The alert is cleared when the order is marked complete in BuildPro.

PO acknowledged by supplier with a different date (rescheduled) If BuildPro sends an order to SupplyPro and SupplyPro accepts it with a different start date, an alert is created in BuildPro.

An alert is triggered in SupplyPro when a SupplyPro user accepts the order with a different start date from the Order Detail page.

The Alert is cleared  when the BuildPro user accepts the re-schedule from the Order Detail page or when the order is completed.

Rescheduled by BuildPro An order can be rescheduled in BuildPro. When the BuildPro user changes the original start date of an order, an alert is triggered for the supplier.

The alert is cleared when the SupplyPro user clicks the Accept Change or Decline Change button from the Change Request Detail page.

EPO approval declined If an EPO is declined in BuildPro, the CM is sent an alert.  

The alert is cleared if the Undo EPO Decline button is clicked from the Approval Task Detail page.

MPO approval declined If an MPO is declined, the CM is sent an alert.

The alert is cleared if the Undo MPO Decline button is clicked from the Approval Task Detail page.

Line item or pricing change When changes are made to line items on an order, an alert is created.

Integration creates the alert when the customer sends us an add, change, or delete on an in-progress task.

The alert shows up as a change to an order in SupplyPro. To clear the alert, the SupplyPro user clicks the Accept Change or Decline Change button from the Change Request Detail page.

Overshipped items BuildPro received more items than SupplyPro said was shipped, then an alert is created in SupplyPro. The items can only be received from the Order Detail page.

To clear the alert in SupplyPro, click the Clear Overshipped Alert button on the Order Detail page.