Hyphen Solutions Establishes Customer Success Team
Designed to help improve customer advocacy, build value and optimize the customer journey
DALLAS, June 27, 2018 /PRNewswire/ -- Hyphen Solutions, the leading cloud-based construction management software company, with over 12,000 companies subscribing to its comprehensive Builder and Supply Chain platform, today announced the establishment of its Customer Success team.
A first of its kind in the home building industry, the Hyphen Customer Success team represents a stellar leap in customer service and helps clients achieve their desired outcomes and gain the greatest value through interactions with the company and its family of products. The team will be responsible for customer engagement, tracking customer success metrics and key performance indicators (KPIs), while monitoring product usage. They will also collect, organize, and manage user data to learn how to best serve Hyphen's customer base. With increased visibility into customer data and product usage, Hyphen will identify user behavior and data trends to provide valuable education and updates.
"Hyphen's entire business is focused on increasing the performance of our customers, so we want to ensure that they are getting the maximum benefit from our integrated solutions: BuildPro, SupplyPro, and BRIX," said Aaron Gray, Senior Vice President of Customer Experience. "This team will make the process of training, adoption, and daily engagement with our products as easy as possible. Hyphen is the first in the industry to offer such a program and we're confident that it will achieve the goal of delivering and maintaining outstanding customer experience."
The new Customer Success team will be led by Jake Mirelez as part of the newly created role of Vice President of Customer Success. Mirelez was previously Hyphen's Director of Professional Services, where he was responsible for the successful delivery of all Hyphen applications.
Hyphen continues to build upon its leadership in the homebuilding supply chain management technology space by improving products with new features and applications. Hyphen Solutions unique web-based platform enables its customers to improve collaboration throughout the entire home building supply chain.
About Hyphen Solutions
Hyphen Solutions provides more than 70,000 builders, installers and manufacturers with industry-leading supply chain scheduling, procurement, and collaboration solutions. Hyphen’s software-as-a-service delivers greater operational control, better communications, lower costs and increased productivity for home builders, sub-contractors and suppliers. More than 12,000 companies subscribe to Hyphen’s comprehensive Home Builder and Supply Chain platforms, making the company the leading cloud-based construction management software provider. The Hyphen Network serves more than 450 builder divisions which managed more than 270,000 new home construction projects with the system in 2018. The Network issued more than 27 million purchase orders last year totaling in excess of $36 billion for residential construction.